These are singular Managerial subject areas which can be delivered as a one day session or can be a part of an integrated `mix and match` development package of your choice.

These subject areas can be pitched at different levels of managerial employees dependant of their role in the organisation.

All subjects can be tailored and can be delivered in-house or at a location of your choice.

• Supervisory skills
  The supervisory role, planning and organisation, managing the team members, personal awareness of communication and body language



• Leading Self-Managed Teams
  Understanding the flatter structures of teams, dealing with change, assessing and understanding SMT performance, empowerment and letting go



• Managing Remotely
  Attitudes of managers, building trust and empowerment, using technology wisely, regular contacts, agreeing targets and focus



• Working as a team
  Teamwork and membership, individuals within teams, dealing with conflict and difficult situations, problem solving and communicating



• Briefing the team
  Briefing as a medium for goals, targets, comradeship, initiatives and planning. Includes presentation skills



• Performance coaching
  Planning and communication, delegation, coaching and monitoring skills, motivating the individual/ team, being flexible and adapting to situations



• Communication skills
  Verbal/ non-verbal languages, clean language, NLP understanding, communication models and styles, power of effective communication in persuasion, sales, conflict areas and being positive to all levels of the organisation



• Influencing skills
  Understanding the power bases of influence, NLP and body language skills, acting persuasively, assertively and have bargaining power



• Time management skills
  Work life balance theories, techniques to plan, recognising everyday time wasters, establish effective time management practice and manage the work time parameters.



• Delegation and empowerment
  Reasons to delegate, understand the difference between delegation and abdication, culpabilities, the freedom of letting go and getting things done through others



• Assertiveness and Managers
  Body language techniques, dealing with aggression, the differences between aggression and assertiveness, application of assertive behaviour, being able to say no and considering the rights of others



• Interpersonal Skills
  Personal awareness of self, all round skills of communication, assertiveness, listening skills and questioning skills, clean language, NLP



• Presentation skills for managers
  Western mans number 1 fear laid to rest with all presentation skills delivered including communication, body language, NLP, visual aids, interpersonal skills, audience participation and control, stage presence and impact



• Negotiating skills
  Value of negotiating, planning the how, where’s and whys of negotiating for bargaining, bids and offers, concessions and making deadlines work



• Objective led management skills
  The 7 steps of the MBO cycle, goal setting, planning objectives using SMART, performance objectives, motivational objective setting, KPI`s and appraisals



• Managers as change agents
  People don’t mind change they mind being changed! Create a positive work climate using techniques based around participation, inclusion, engagement and consolidation



• Change in the workplace
  The scope of change and it’s impacting ingredients, dealing with blame, beliefs and values, visionary impacts and developing a positive culture that is infectious



• Report writing skills
  Produce reports that are informal/ formal. Understand the structure of TOR`s/ briefs and differentiate the headings/ layout from executive summary to recommendations



• Chairing and managing meetings
  Increase the efficiency and effectiveness of meetings, contribute effectively, inclusion of all attendees, dealing with difficult meeting members and open/ close meetings professionally



• Finance for non-financial managers
  Understand the financial flow of organisations including P & L accounts, cash flow, balance sheets, cash flow forecasting and the financial implications of all business plans and decisions



• Performance management
  Day to day performance of employees/ staff, benchmarking standards of performance, setting objectives and monitoring performance of poor, average and outstanding team members/ staff



• Giving and receiving feedback
  Professional feedback skills encompassing dealing with poor performers to star ratings, motivational skills of feedback with positive outcomes and effective leadership



• Grievance and discipline procedures for managers
  Managing the process of grievance and disciplinary policies and matters arising, understanding current legislation, organisational policies and personal effectiveness in dealing with interviews, questioning skills and assessing individual cases



• Managing difficult situations and people
  How people treat you reflect the way you treat people! Understand the human elements of attitude, trust, values and beliefs coupled with problem solving and achieving high standards through others



• Interviewing skills
  Interpersonal skills, understand the process of an interview and body language , NLP, clean language and creating the right impressions



• Recruitment and selection methods
  Understand the legal aspects of recruitment and selection, the cost of getting it wrong and the techniques of selecting and recruiting the right person



• Dealing with appraisals
  Understand the techniques of appraisal including the lead up, the interview and the objective setting of KPI`s or similar standards of expectations.



• Leadership Techniques
  Are leaders born? No they are trained! Techniques for visionary behaviour and motivating others to believe your vision, gaining respect and belief, leading departments/ organisations to effective and constructive behaviours



• Building and forming teams
  Joining, Storming, Norming, Performing and Mourning, the stages of a team development, understanding the dynamics, appreciating the dysfunctional and the diverse



• Creating cultures and values
  Cultures are invented! Understand the stages of creating cultures and values, get your message over with excellent communication methods and customer service, monitoring the organisation culture and values and monitor the effects and challenges



• Project management
  Understand the ethos of projects, look at techniques like PRINCE, milestones, performance and successful outcomes



• Customer service for managers
  Lead by example. Understand the effects of excellence of customer service given by managers and the domino effect on all other staff/ employees, internal and external customers, the improvement to the business by excellence of attitudes



• Managing diversity
  Is diversity the same as equal opportunity? Maybe not, understand the inclusiveness of others culture and ritual, provide understanding to others and provide facilities to cope with the changing demographics of your workforce



• Health & Safety law and practice
  Do you comply with your duty of care? Understand the Health & safety at Work act 1974 and it’s implications within your organisation/ department, understand the regulations that you must comply with, carry out duties within your area of responsibility to a competent level.

The above are just a taster of what is an in exhaustive list of management subject areas available for ½ day, 1 full day or a series of workshops.

If you cannot see the subject are you are looking for, then just ask!

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Business Skills and Specialist Skills Training

To be at the forefront of business in this world class age we need to make sure our back room and customer facing people are representing our industries with a professional, motivated presence:

You always remember when you are treated well; your customers think exactly the same!

• Customer Service Excellence
  What is your first impression like? Understand the need to create a lasting impression on all your customers, internal and external, have customer service as an attitude, look at body language techniques, NLP, enhance your organisations reputation and first impression



• Telesales for Results
  Understand the fundamental practices of getting through to the decision maker to make appointments or to close deals



• Reception Duties Extraordinaire!
  Your receptionist is the face and voice of your organisation. make sure all your customers get a good view of the business and are welcomed, make to feel wanted and important, let your receptionist achieve at work by understanding body language, NLP and customer care techniques



• Essential Sales
  Increase your sales by training your filed sales staff, understand openers and closers, body language, NLP and creating rapport with customers, as well as success



• Body language
  The impressions we create with our body language impacts on everything we do and say. Understand the basics of the silent language and take command of situations, understand people better, interact with people better, read others and understand the truth of situations and control your BL



• NLP (neuro linguistic programming)
  NLP is about the perceptions of everyone and how we all view this world of ours. Understand how people think and feel with kinaesthetic, visual and auditory knowledge. Use clean language and learn to Para-phrase



• Marketing and the micro/ macro environment
  Take a look at the basics of marketing and how that impacts on your business organisation. Understand the demographics and perform a PESTEL analysis of your organisation

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Trainer Development

Trainer development is essential for new and experienced trainers.

The LMT Co trainer training is based around Trainers as Change Agents.

The training sessions we offer provide inspirational ideas and new innovative methodology for engaging learners and delivering the designated learner outcomes.

• New Trainer
  For new trainers who want to understand the basics of training others, presentation skills and delivering the required learning outcomes



• Training needs analysis
  Understand how to conduct a TNA that reflects the true requirements prospective learners as well as the achievements of people, identify the required training and development that is required and match into the business plans of the organisation



• Design training sessions and materials
  Examine the raft of materials and visual aids available to trainers and the content of sessions including timings and researched content, planning, delivery and achieving the designated learning outcomes



• Techniques to instruct
  Understand how to instruct and teach others in a motivational and constructive fashion, get over the messages that are required and leave learners with new information that they can apply in the workplace/ wherever



• Engaging learners and interactive training
  Understand the elements of involving learners in participative training and the benefits of inclusion with greater learning capacities



• Motivating learners
  Understand the ways of motivating learners with effective communication, presentation skills, body language, clean language, NLP and create a motivational learning environment



• Make your training different!
  Have fun! Chalk and talk are on their way out. Learners want to enjoy training and remember best when they have smiled and laughed! Let your personality become the catalyst for a fun learning experience and application out of the training environment